Troubleshooting

Troubleshooting

Signature disappears in replies and forwards on iPhone/iPad

After pasting your signature to your iPhone/iPad, you have detected that in some email replies and forwards, it's not inserted? Please check the following settings on your iPhone/iPad to fix that...

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By Iren

updated 5 months ago

Images are not loaded automatically

In case you don't see images in your signature in messages, please allow downloading remote content in your mail client. Follow these simple steps for each mail client: Outlook 2003 Show all...

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By Ola

updated 4 months ago

Images are added as attachments (Outlook)

Displaying images as attachments is a common problem. The solution is not so obvious, because there can be many reasons for that. The problem may occur if the message gets converted to the plain...

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By Iren

updated 4 months ago

Signature is replaced with your old signature

After installing a new signature to the email client, the signature may sometimes revert to what you have been using before. The previous signature provider can have access to your Google Account...

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By Ola

updated 4 months ago

Signature’s font color is changed when replying/forwarding in Outlook

Have you sent an email with your signature added and detected that the signature font formatting changes automatically in the replying or forwarding emails in Outlook as below screenshots shown? ...

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By Iren

updated 4 months ago

Thunderbird has red borders inside and around the signature

You've just added a new signature in Thunderbird, and when you send a new message, it has a bunch of red lines around the layout of the signature like on a screenshot below? That's okay!...

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By Iren

updated 5 months ago

Signature’s font is changed on Mac

Have you chosen the necessary font for your signature in MYSIGNATURE.io , but it wants to show up on your Mac? The main reason for that is that this font isn't installed in Font Book on your Mac....

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By Iren

updated 4 months ago

Signature has extra line spaces

Have you sent an email with your signature added to Outlook and detected some extra spaces added to it after sending a message? This is because Outlook has its settings and usually adds extra...

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By Iren

updated 4 months ago

Dark mode affects email signature

Dark Mode is a reversed color scheme that utilizes light-colored typography, UI elements, and iconography on dark backgrounds—and it’s one of the hottest digital design trends in the past year....

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By Ola

updated 4 months ago

Images are not visible in the signature

The most common reason for images not being visible is that some messages are sent in a plain text format instead of HTML format. As the plain text format does not support embedding or viewing...

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By Ola

updated 4 months ago

GIFs appear as flat images

When it comes to sending animated GIFs, each email client that supports HTML format will do. If you send your message in plain text, it will not do. When it comes to displaying animated GIFs, that...

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By Iren

updated 4 months ago

Images are not automatically updated after signatures being modified

Have you changed your signature's image (logo, personal image, or banner) and detected that image isn't automatically updated in Gmail? The main reason for that is your web browser store or “cache”...

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By Iren

updated 4 months ago

Signature is overlapped on iPhone/iPad

You have created your signature template with all the required information and images. Your first initial email looks correct, but when viewing the email in Apple Mail, either on the desktop or on...

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By Ola

updated 4 months ago

Signature is too small when sending from iPhone and received in Apple Mail

Have you sent your email signature from your iPhone to Apple Mail and detected that it's too small? It's because when using a signature template that has large elements such as a fixed width table...

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By Iren

updated 4 months ago

Signature in Gmail is too long OR cannot be saved

When pasting your email signature into Gmail and then clicking Save changes, you may get one of the following error messages: 1). “The signature is too long. Please try a shorter signature.”  2)....

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By Iren

updated 4 months ago

Email is filtered as spam

You've just installed your brand new HTML email signature and sent your first email. But the recipient hasn't received it. Looking into the issue, you discover it's been caught up in a spam filter!...

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By Iren

updated about 2 months ago

How to fix email signature Images Changing Size

Are your email signature images changing their size or showing much larger when installing the signature in your email client? For the images in your email signature to display correctly, you will...

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By Ola

updated 4 months ago

Images appear large after a reply or forward message

You have created your signature template with all the required information and images. Your first initial email looks correct, but in some cases when you reply or forward to the email, the images...

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By Ola

updated 4 months ago

Images in signature are blurry or fuzzy

Sometimes images may look blurry on some screens if the images size is too small or too big.  It's recommended to amend the image resolution, keeping the resolution 2x higher than the image's size...

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By Ola

updated 4 months ago

Address / location in the signature is too long and cutted out

All fields in the signature have symbol limitations. If your address is too long, it can be cut out.  To prevent your address from cutting out, follow these steps:  Step 1. Click Add custom field ...

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By Ola

updated 4 months ago