1. Eligibility and Account Setup
Can I purchase a MySignature AppSumo deal if I already have a free account?
You can purchase a MySignature AppSumo deal if you delete your existing free MySignature account first.
Can I purchase a MySignature AppSumo deal if I already have a paid account?
No. MySignature AppSumo deals are available for new users only and cannot be applied to existing paid MySignature accounts.
Can I sign up for my AppSumo deal using a social media profile?
No. Signing up for a MySignature AppSumo deal using social media profiles is not supported.
2. Plans, Access, and Core Features
Do I get lifetime access to MySignature and future updates?
Yes. Purchasing an AppSumo deal grants you lifetime access to MySignature services, including all future updates and new features released under your specific plan:
Tier 1 and Tier 2: Includes lifetime access and future updates for MySignature Professional.
Tier 3: Includes lifetime access and future updates for Agency Hub / Reseller + MySignature Professional.
Will I have full access to every feature MySignature offers?
You receive full access to all features included within your purchased MySignature plan tier. Certain specialized features, such as Google Workspace integration, Office 365 integration, and CNAME custom domains on lower tiers, are excluded from the AppSumo Lifetime Deal or require separate plans.
What is the difference between Tier 1, Tier 2, and Tier 3?
The main difference between the MySignature AppSumo tiers is whether the license is designed for personal use or agency and reseller management:
Tier 1 and Tier 2 (MySignature Professional): Designed for personal use.
Tier 3 (Agency Hub / Reseller + MySignature Professional): Designed for agencies and resellers managing company and client email signatures.
What does "Professional plus Agency Hub" mean on Tier 3?
With a Tier 3 plan, you receive access to two distinct MySignature services: MySignature Professional and Agency Hub.
Do signatures activated with Tier 1, Tier 2, or Tier 3 include MySignature branding?
No. Email signatures activated under Tier 1, Tier 2, and Tier 3 do not include the MySignature branding line.
Do signatures activated with Tier 3 include direct links to customer pages?
Yes. Email signatures activated under the Tier 3 plan include direct links to your customers' pages.
Is MySignature white-labeled?
No. MySignature is not currently white-labeled. You can submit your vote for white-label functionality on the MySignature feature request form.
3. Email Tracking and Integrations
Does Tier 3 include email open and click tracking?
Yes. Clients on the Tier 3 plan can track email opens and clicks using the MySignature Chrome extension.
Does the email tracker work in browsers other than Chrome or email services other than Gmail?
No. For Tier 1, Tier 2, and Tier 3 plans, the MySignature email tracking feature works exclusively in the Google Chrome browser with Gmail.
Is Google Workspace integration included in AppSumo tier plans?
No. Google Workspace integration is not included in the MySignature AppSumo Lifetime Deal plans. This feature is part of the MySignature Teams service and requires a separate subscription plan. Contact the MySignature Support Team for details on subscribing to Teams.
Is Office 365 integration included in AppSumo tier plans?
No. Office 365 integration is not included in the MySignature AppSumo Lifetime Deal plans. This feature is part of the MySignature Teams service and requires a separate subscription plan. Contact the MySignature Support Team for details on subscribing to Teams.
4. Team Management and Signature Organization
Can I group or segment signatures into companies or groups on Tier 1 and Tier 2?
No. MySignature Professional Tier 1 and Tier 2 plans do not support segmenting signatures into companies or groups.
Can I invite employees to help manage signatures on Tier 1 and Tier 2?
No. Clients on Tier 1 and Tier 2 plans cannot invite employees as administrative managers to help manage signatures across the account. However, you can invite employees as members using the Assign to member option so they can manage and install their own individual signatures.
Can I invite employees to manage and install their own signatures on Tier 1 and Tier 2?
Yes. On Tier 1 and Tier 2 plans, you can invite employees as account members, allowing them to manage and install their own email signatures.
Can I invite employees to help manage signatures on Tier 3?
Yes. Clients on the Tier 3 plan can collaborate with employees in two ways:
Use the Assign to member option in MySignature to assign individual signatures.
Invite teammates to manage client signatures directly inside Agency Hub.
Can I invite my customers to manage their own signatures on Tier 3?
Yes. With a Tier 3 plan, you can invite your customers to access Agency Hub so they can manage their own email signatures.
5. Custom Domains (CNAME)
Can I add a CNAME custom domain to my signatures on Tier 1 or Tier 2?
No. CNAME custom domain functionality is not included in Tier 1 or Tier 2 plans. However, you can activate CNAME support by purchasing a separate one-time add-on plan. Contact the MySignature Support Team for pricing and activation details.
Can I add a CNAME custom domain to my signatures on Tier 3?
Yes. With a Tier 3 plan, you can add a CNAME or custom subdomain to your email signatures using the custom domain feature.
Can I add a CNAME custom domain to MyPage?
No. Custom domains are currently supported only for email signatures and cannot be applied to MyPage. The MySignature team has targeted 2025 to introduce custom domain CNAME support for MyPage.
6. Upgrades, Downgrades, Refunds, and Support
Can I upgrade my AppSumo license from Tier 1 to Tier 2 or Tier 3?
Yes. You can upgrade your license from Tier 1 to Tier 2, or from Tier 1 or Tier 2 to Tier 3, directly through your AppSumo account. For assistance with license upgrades, contact the AppSumo Support Team at [email protected].
Can I downgrade my AppSumo license from Tier 2 to Tier 1?
Yes. You can downgrade from Tier 2 to Tier 1 within 60 calendar days of your purchase date through your AppSumo account or by contacting AppSumo Support.
Important: When you downgrade from Tier 2 to Tier 1, your extra signatures created under the Tier 2 plan limits will be removed.
Can I downgrade my AppSumo license from Tier 3 to Tier 1 or Tier 2?
Yes. You can downgrade from Tier 3 to Tier 1 or Tier 2 within 60 calendar days of your purchase date through your AppSumo account or by contacting AppSumo Support at [email protected].
Important: When you downgrade from Tier 3 to Tier 1 or Tier 2, your Agency Hub account and your administrators' access to Agency Hub will be blocked, though the account data is not deleted.
Can I request a refund for my MySignature AppSumo purchase?
Yes. You can request a refund by contacting the AppSumo Support Team directly.
How can I cancel my MySignature account?
You can cancel and delete your account directly from your Account Settings in MySignature. Please share your feedback on why you deleted your account with us here. We value every user's comments, as they help us improve!
Is customer support included after purchasing Tier 1, Tier 2, or Tier 3?
Yes. Post-purchase customer support is available to all Tier 1, Tier 2, and Tier 3 customers, along with self-service guides in the MySignature Knowledge Base.