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How do I prevent my new email signature from being replaced by my old signature?

Use this article to understand why your email signature reverts to an older signature after you install a new MySignature signature, and learn how to revoke your previous provider's access so your new signature stays active.

Written by MySignature Support

Why does my email signature revert to my old signature?

After you install a new MySignature email signature in your email client, your signature may revert to a previous signature - particularly if your old signature includes a branding line from a prior email signature provider.

This happens because your previous email signature provider still has access to your Google Account settings and automatically forces your old signature back into your email client, overwriting your new MySignature signature.

How do I stop my previous signature provider from overwriting my new signature?

To prevent your previous email signature provider from accessing your Google Account settings and reverting your signature, complete these steps:

  1. Contact your previous email signature provider and request that they delete your Google credentials from their system.

  2. Delete your account with the previous email signature provider.

  3. Uninstall and remove all software provided by that company - including browser extensions, add-ons, and applications - from your device and email client.

  4. Reinstall your new MySignature email signature and verify that it remains active without reverting to the old signature.

Need additional help?

If you have other questions, explore our Knowledge Base for more articles, or contact our Support Team via live chat or email.

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