1. Can I add my custom font?
The use of custom fonts is currently limited by devices on which the email client/app is installed/used. Every device has a pre-installed font selection, mainly based on its operating system.
We advise using web-safe fonts to ensure your signature is displayed the same way in different e-mail clients. Web-safe fonts appear across all operating systems. They’re a small collection of fonts that overlap from Windows to Mac to Google (even Unix or Linux ones).
In the MySignature generator, we have gathered web-safe fonts that work perfectly on all devices. However, the custom font you use is not always downloaded on your end-user's machine, so a fall-back font should be applied. Also, your signature should look at least similar to the font in which the email is written. It is critical in business communication.
2. What are the logo/photo recommendations to follow?
Please check the following recommendations before uploading the image:
a) Upload an image with a high resolution (DPI 300);
b) Advisable PNG format, but JPEG and GIF are also supported;
c) Important for dimensions to be divisible by 2, 5, and 10, for example, 450x200 or any other round numbers. You can adjust the size using any Photo editor, like Canva or Photoshop.
d) Try to avoid transparent images.
3. What are the banner recommendations to follow?
Please check the following recommendations before uploading the image:
a) Upload an image with a high resolution (DPI 300);
b) Advisable PNG format, but JPEG and GIF are also supported;
c) Important for dimensions to be divisible by 2, 5, and 10; for example, banners from the gallery are 1000x200 px.
d) Keep the ratio 1:5 or 1:6.
You can adjust the size using any Photo editor, like Canva or Photoshop.
4. Can I import animated GIFs?
With the help of MySignature, you can use an animated GIF as a logo in your signature. Open the Dashboard > find the signature to which you want to add a GIF > open the Images tab > upload a GIF through the Logo / Photo section.
Please make sure the size of the GIF is up to 2 MB. This limit is set to prevent weighing down email downloading speed.
5. Can I import my own HTML signature template?
MySignature signatures are generated with the help of HTML coding. However, importing your own HTML signature template to our Signature Generator is impossible.
As a solution, we offer our users an extra service like Custom template design if our default templates don’t suit their needs. We need assistance from our technicians, who will develop and test the template for all email clients. As this takes the time and efforts of our colleagues, this service is paid additionally.
Please don't hesitate to contact our support team; we'll be glad to reproduce your design so it suits your business needs.
6. Can I have both a photo and a logo in my signature?
You have three options:
a) You can add a logo to the banner section, displaying it below your contact information.
b) You can visually combine a photo and logo in one picture. For that, you can use any photo editor like Canva or Photoshop. This image you can upload this to the Logo / Photo section.
c) You can visually combine a banner and logo in one picture. For that, you can use any photo editor like Canva or Photoshop. This image you can upload this to the Banner section.
7. Can I add my awards to the signature?
Certainty! You can add your awards in the following two ways:
a) You can visually combine your awards in one picture. For that, you can use any photo editor like Canva or Photoshop. This image you can upload this to the Banner section.
b) You can download your awards to any online resource that gives direct links to the images, copy their links, paste them to any online HTML editor (for example, we use an Online HTML editor), generate there the custom HTML code > copy the generated code > open MySignature Dashboard and add the custom code to your signature as Disclaimer (in the Addons tab).