Why are my updated signature images not showing in Gmail?
When you replace or modify an image in your MySignature email signature (such as your logo, personal image, or banner) and notice that Gmail still displays the older version, the most common cause is your web browser's image cache.
Web browsers store (or "cache") images locally to load pages faster and improve your browsing experience. Because your browser continues serving the cached version of your signature image, clearing your browser's cache removes those stored assets so Gmail can load your updated email signature image.
How do I clear my browser cache in Google Chrome?
To remove stored signature images from Google Chrome so your updated MySignature image displays in Gmail, follow these steps:
Open Google Chrome and click the browser menu icon.
Select More tools, then click Clear browsing data.
Make sure the Cached image and files box is checked.
Complete the clearing process to remove stored assets, then reload Gmail to check that your updated signature image appears.
For additional instructions, see Google's guide on clearing cache and cookies in Chrome.
How do I clear my browser cache in Mozilla Firefox?
To remove stored signature images from Mozilla Firefox so your updated MySignature image displays in Gmail, follow these steps:
Open Mozilla Firefox and go to Preferences.
Open the Advanced panel.
Locate the Cached Web Content section and click Clear Now.
Reload Gmail to check that your updated signature image appears.
For additional instructions, see Mozilla's guide on how to clear the Firefox cache.
Need additional help?
If you have other questions, explore our Knowledge Base for more articles, or reach out to our Support Team via live chat or email.