You have created your signature template with all the required information and images. Your first initial email looks correct, but in some cases, when you reply or forward the email, the images appear very large and different than the required size for the signature template. Is it so?
This happens because some email clients ignore the Width and Height values set on the image in the signature template and revert the image to the Native image size.
To avoid this issue, please ensure the following:
The images used within your signature design are created at the required size for the signature template. For example, if your logo appears as a 150x150 image in the signature, then a 450x450 image must be uploaded.
It's advisable to use the PNG format.
Keep the size up to 50kb.
We recommend uploading a picture with a high resolution and high DPI of 300 px.
Instead of resizing the image in the signature template, you should create it at the required size. This can be done using an Image Editing application such as Photoshop or Paint.
Next, upload the image to the signature template again.
Note: It is good practice to use a simple naming convention for the images when editing them. For example, the original image could be called "logo_original.png". When you resize the image, name the image as "logo_100x100.png". This allows you to identify the resized image quickly.
If you have any other questions, please visit our Knowledge Base for more articles or contact our Support Team via live chat or email.
Feel free to sign up here if you still need to become a MySignature user.