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FAQ: Agency Hub
MySignature Support avatar
Written by MySignature Support
Updated over 2 months ago

1. How does the pricing work?

To access the Dashboard and manage email signatures, you should subscribe to our Agency Hub annually. For your first subscription payment, you'll get 1 signature for free as a welcome bonus. If you need more than 1 signature, you should buy additional signatures. The signature price is lifetime, meaning your customers' signatures will be active forever or until you delete them. Therefore, you don't need a subscription like with other services.

2. Can I add more signatures to my account?

Yes, you can. To add more signatures to your account, go to your Account Settings > click Upgrade tab > click Add signatures button.

3. What happens with signatures if I stop my subscription?

If your subscription expires or the payment method does not work, you won't have access to the dashboard and signatures management. However, all signatures created earlier will continue working on the client's end.

4. What happens to the signatures if I delete them from the Agency Hub dashboard?

Deleting the signature in our Dashboard will immediately stop working on your client's end.


5. Can I upload custom social icons to my signature?

You can upload custom social icons to your signature in the Custom social icons section of the Social tab. Please ensure your image file is in PNG or JPEG and up to 3 MB.

6. Can I delete a company?

Unfortunately, you can't delete a Company from your Dashboard. However, we plan to launch this with the next update of the Agency Hub service. As a workaround, for now, you can rename the Company by clicking the Settings (gear) icon > tapping where you have the current Company's name > giving it a new name > Applying changes.

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