1. What account should I use to sign up for the MySignature Integration?
You should use your Microsoft 365 account to sign up for a MySignature Integration account.
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2. As an account owner, do I need Microsoft 365 Enterprise ID administrator rights to connect to the Microsoft 365 integration?
As an account owner, you must have Microsoft 365 Entra ID administrator rights to connect to the Microsoft 365 integration.

​3. Which rights does the Account owner have?

Аn Account owner can create a company account and perform all available actions. They can connect integration, manage users and their profiles, create and deploy signatures for users, and invite/delete account admins. They can also manage subscriptions with MySignature.​

​6. What is a Segment in MySignature?
Segment is an organizational unit/group that allows administrators to group imported users into specific categories by department, role, etc. This feature helps create different signature templates for particular user groups.​

7. Are there any limitations in Segment creation?

There are no limitations. You can create an unlimited segment number under your MySignature Teams account.
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​8. Can I create a few signature templates in a Segment?
You can create only one signature template in each segment.

9. Can I add one user to multiple segments?
No, you can add one Microsoft 365 user to only one segment and create one signature template for this person.

10. Why is user information not showing in my Teams account after I added/changed this information in Microsoft 365?
Our service does not automatically update data from Microsoft 365. Therefore, if you change the Microsoft 365 users' profiles or add new data, you must delete the user from the Teams Users tab and import their data again. This ensures that the most recent data is pulled up to the signature.

11. Can I replace the image in the signature template with my Microsoft 365 user profile image?
Yes, in the Image tab, you can turn on the "Replace with the image from the user profile" option to replace the image in the signature template with the Microsoft 365 user's profile image.

12. Will my signature template be saved if I delete a segment under which I created the template?

No, deleting a segment will also delete the signature template created with this segment.
Additionally, deployed signatures will be replaced with empty ones in users' emails.

13. Will the deployed signature template replace the signature already attached to the users' Microsoft 365 account?

Yes, after deploying the MySignature signature template, it will replace/rewrite the user's signature in Microsoft 365.

14. Can I share the signature template I created with our Microsoft 365 users so they can install it manually in their Outlook settings?
Yes, MySignature allows you to send the email signature to some users via email without performing a deployment. Go to users in the Segment section, click on the user name, and then the "Send by email" button. Users can get a unique link and manually copy and paste email signatures in Outlook.
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​15. Can I automatically deploy signatures to mobile phones?
Yes, you can automatically deploy signatures to the Outlook app on the iPhone through the Microsoft 365 integration feature. Just make sure you remove a plain text mobile signature from the mobile app settings.
However, Android devices have limited HTML signature support. As a result, the official Outlook app on Android does not support HTML signatures.

16. Should every employee install an Add-in themselves?

No, Add-in should be installed centrally through the Microsoft 365 admin center.

17. What versions of Outlook Add-in can be used?
The required version:

Note: If you have an Office 2021 LTSC or any other oldest Office with an old Outlook version, please update them to the newest version specified above.​

18. Can I see the signature while composing a message?

Yes, the signature will appear every time you compose a message.

19. Can the licensed mailboxes or aliases be synchronized with Add-in Integration?

Yes, the licensed mailboxes and aliases of the exact mailbox can be synchronized with Add-in Integration. Please ensure you use Outlook on Windows version 2304 (Build 16327.20248) or later, Outlook on MAC version 16.77.816.0 or later, or OWA or Modern Outlook web UI when connected to Exchange Online.