1. Can I use my Gmail email to sign up for the MySignature Integration account?
No, you can't. You must have a Google Workspace account to sign up for a MySignature Integration account.
2. Do I need Google Workspace Directory admin permissions to set up the Google Workspace integration?
Yes. Only the Google Workspace Directory admin can set up the integration with Google Workspace. If you are not an admin, please invite a Google Workspace Directory admin to set up the integration for you.
3. Where can I get the client ID to configure MySignature App in Google Admin API control?
You can get the MySignature app client ID in step 1.4. of our guide on how to integrate MySignature with Google Workspace.
4. What if I have to create signatures for different companies (domains)?
You can connect your MySignature GW Integration account to only one Google Workspace domain at a time. If you need to create signatures for multiple Google Workspace domains, please create a separate account for each.
5. Which rights does the Account owner have?
Аn Account owner can create a company account and perform all available actions. They can connect integration, manage users and their profiles, create and deploy signatures for users, and invite/delete account admins. They can also manage subscriptions with MySignature.
6. What is a Segment in MySignature?
Segment is an organizational unit that allows administrators to group imported users into specific categories by department, role, etc. This feature helps create different signature templates for particular user groups.
7. Are there any limitations in Segment creation?
There are no limitations. You can create an unlimited segment number under your MySignature account.
8. Can I create a few signature templates in a Segment?
You can create only one signature template in each segment.
9. Can I add one user to multiple segments?
No. You can add one Google Workspace user to only one segment and create one signature template for this person.
10. Why is user information not showing in my Teams account after I added/changed this information in Google Workspace?
Our service does not automatically update data from Google Workspace. Therefore, if you change the Google Workspace users' profiles or add new data, you must delete the user from the Teams Users tab and import their data again. This ensures that the most recent data is pulled up to the signature. Then, remember to deploy the signatures.
11. Can I replace my Google Workspace user profile image with the image from the signature template?
Yes. In the Image tab, you can turn on the "Replace with the image from the user profile" option to replace your Google Workspace user profile image with the image from the signature template.
12. Will my signature template be saved if I delete a segment under which I created the template?
No. Deleting a segment will also delete the signature template created with this segment.
Additionally, deployed signatures will be replaced with empty ones in users' emails.
13. Will the deployed signature template replace the signature already attached to the users' Google Workspace account?
Yes. After deploying the MySignature signature template, it will replace/rewrite the user's signature in Google Workspace.
14. Can I share the signature template I created with our Google Workspace users so they can install it manually in their Gmail settings?
Yes. MySignature allows you to send the email signature to some users via email without performing a deployment. Go to users in the Segment section, click on the user name, and then Send by email button. Users can get a unique link and manually copy and paste email signatures in Gmail.
15. Can I automatically deploy signatures to mobile phones?
Yes, you can automatically deploy signatures to the Gmail app on the iPhone through the Google Workspace integration feature. Just make sure you turn off the default mobile signature in the settings.
However, Android devices have limited HTML signature support. As a result, the official Gmail app on Android does not support HTML signatures.
16. Can I deploy a signature to my vacation responder/automatic replies in Gmail?
Yes, you can deploy a signature to your automatic replies in Gmail. After enabling automatic replies, the signature will be included.
17. Can I add individual links (e.g., LinkedIn, Calendly, etc.) to a signature template?
To add individual links to the user's template, please create a single segment for each user, add an individual link to a signature template, import a user from your Google Workspace, and deploy a signature.
18. Can I upload custom social icons to a signature template?
You can upload custom social icons to your signature template in the Custom Social Icons section of the Editor Social tab. Please ensure your image file is in PNG or JPEG and up to 3 MB.